MacArthur Park, Los Angeles, CA
“Thank you Optimize for helping us impact the health of our patients! I needed expertise, credibility, and action to support the dental team at Centro Medico—and we got that from the Optimize Practice Services team.”
— Andy Piskoulian, CEO, Centro Medico
Centro Medico is a Federally Qualified Health Center or FQHC. Centro Medico is located in LA, CA, a large population center with a great need for low-cost dental care. CM is Ideally situated both in their market and physical location. CM has 3 dentists and 4 dental assistants.
Centro Medico was looking to expand its scope of service from 14 patients a day to 20 patients a day. To do this the CM team would need to transform its workplace culture, make clinical systems and processes changes and retool its schedule management applications and services.
18 months into the engagement, the Centro Medico team has achieved and surpassed their original patient encounters per provider goal.
Over the course of 5 months, Optimize Practice Alliance worked with the Centro Medico team and leadership to clarify their vision of what was possible within the current practice. OPA implemented a project management approach to ensure systematic completion of important elements in the practice, in the following areas: